Our first meeting of the new year will be an exchange of information on how we are all dealing with components we take out of equipment during servicing and maintenance. Robbie Caskey of B2B Compliance will explain the requirements the WEEE Regulations place on service managers and will offer advice on how to dispose of waste components efficiently.

Then we will have Sharon Palmer, on digital transformation in the service team.

Sharon will share real world examples of how digital technology is changing the supplier-customer interface, moving away from web-based (sometimes phone) and multi-technology approaches to one that users, customers, engineers, technical support and managers can access from anywhere. Our customers call this Lab 4.0.

Specific before and after examples will focus on:

• Applications support – improving the experience
• Speeding first time fix rates
• Accessing training and certification
• More efficient upgrading and upselling

Digital change is happening across all industries because it provides signification business value. Sharon will summarize with an overview of what is happening in ours.
Sharon Palmer is an experienced Analytical Instruments leader having worked for over 20 years for PerkinElmer in product management, strategy and the technology\marketing interface. Most recently she has been helping lab instrument suppliers define and accelerate new digital connectivity to grow after sales revenues and enhance the customers’ post-sales experiences.

Find out more and register to attend via Eventbrite here.